Refund & Returns Policy
1. GENERAL CONDITIONS
Power Tan operates exclusively in the B2B (business-to-business) market.
All purchases are made by professionals, businesses, or authorized resellers.
For this reason, our return and refund conditions follow stricter guidelines than consumer retail purchases.
Products can only be returned or refunded under the situations described below.
2. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or malfunctioning product:
- Contact us within 7 days of delivery.
- Send photos/videos clearly showing the issue.
- Keep the product and all original packaging until receiving instructions from our support team.
After evaluation:
- We replace the product, or
- Issue a refund, or
- Provide store credit
depending on availability and case review.
3. INCORRECT ITEMS OR MISSING PRODUCTS
If you receive the wrong product or your order is incomplete:
- Notify us within 48 hours of delivery.
- Send your order number and evidence (photos of packaging and received items).
We will correct the mistake at no additional cost.
4. RETURNS FOR OTHER REASONS
As we supply professional tanning and cosmetic products, we do not accept returns for:
- Change of mind
- Order placed incorrectly by the customer
- Opened, tested, used, or unsealed items
- Consumable products handled after delivery
In exceptional cases, returns may be accepted for unopened items, subject to prior approval.
In such cases:
- Shipping costs are the customer’s responsibility
- A restocking fee of up to 15% may apply
Approval of these returns is not guaranteed.
5. CONDITIONS FOR ACCEPTED RETURNS
Returned products must be:
- Unused and free of handling marks
- In intact original packaging
- Undamaged
- Accompanied by the invoice or proof of purchase
Products that do not meet these conditions will not be refunded.
6. REFUND METHOD
When applicable, refunds are issued using the original payment method or as store credit, depending on the case.
Once processed, refunds may take 5 to 10 business days to appear, depending on your bank.
7. SHIPPING COSTS
Shipping fees are:
- Non-refundable, except in cases of Power Tan error or defective items
- The customer’s responsibility for voluntary returns
If a return is approved, the customer must ensure secure packaging.
Power Tan is not responsible for damage or loss during return transport.
8. SPECIAL CONDITIONS FOR TANNING MACHINES & EQUIPMENT
For large equipment, including tanning machines:
- All sales are final
- No returns are accepted after delivery
- Warranty-related issues are handled directly by our technical team
- Installation, transport, and handling fees are non-refundable
Any issue must be reported immediately after installation.
9. CONTACT & SUPPORT
For questions related to returns or refunds, contact us:
Email:
info@powertan.pt
Phone: +351 252 050 876
Our team is here to help.